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FAQs

FAQs

SHIPPING

Do You Ship Worldwide?

Yes, we ship to almost every single country in the world!

How Long Does Shipping Take?

Please visit our Shipping details page to view our global shipping and processing times.

 

MY ORDER

Can I Change My Order After I've Placed It?

If you would like to change the details of your order, or have accidentally given incorrect shipment details, please contact us as soon as you can, and if we haven't yet shipped your order we can change the details for you no problem!

I Received A Faulty/Incorrect Item - What Can I Do?

In the rare event that your order is incorrect or faulty/damaged when received, please let us know as soon as you can and we will happily send out a replacement or issue a refund - whichever best fits your needs.

 

PAYMENT/SECURITY

Is Your Website Safe?

Yes, absolutely! We take the privacy and security of our customer's details extremely seriously, and that's why we use 256 bit SSL encryption technology. Essentially this means that our website is as safe and secure as those of all modern high street and corporate banks, and is shown by the 'HTTPS' seen in our domain.

What Payment Methods Do You Accept?

We accept payments by VISA, Mastercard, American Express and Apple pay.

 

If you need any more help with anything at all, please don't hesitate to get in touch with our friendly support team by emailing us - we'll get back to you within 24 hours! Thanks :)